Yes, but only within 1 hour after placing the order. Contact our support team immediately.

Orders may be canceled due to payment issues or stock unavailability. Please check your email for more info.

Yes, guest checkout is available. However, we recommend creating an account for easier order tracking.

Yes, for large quantities please contact our sales team for special pricing.

At checkout, you may select a preferred delivery date if available in your area.

We’re sorry! Please contact support within 48 hours and we’ll resolve the issue promptly.

Yes, you can view your past orders from your account dashboard.

Absolutely! Just click "Reorder" from your order history.

Invoices are automatically emailed after a successful purchase. You can also download it from your account.

Currently, we only ship within the country. International shipping is coming soon.

Standard shipping is free for orders over $50. Otherwise, a small fee applies.

Yes, but only before the order is shipped. Contact us as soon as possible.

We deliver Monday to Saturday. Sunday delivery is not available at this time.

The delivery agent will attempt again or leave a pickup note if not available.

Yes, express options are available at checkout for an extra fee.

Yes, you can choose "Pickup" as a delivery method during checkout.

We will send you a shipping confirmation email with tracking details.

No, we do not ship to P.O. Boxes. Please use a physical address.

Login to your account and select the order you want to return to initiate the request.

If the return is due to our error, we’ll cover the shipping. Otherwise, it’s your responsibility.

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Yes, exchanges are allowed within 14 days. Choose the item you wish to exchange on the return page.

Clearance and personal hygiene items are not eligible for return or refund.

We’ll send a replacement or refund you fully. Please report within 48 hours of delivery.

Shipping fees are refunded only if the return is due to our error.

Yes, gift returns are accepted but the refund will go to the original purchaser.

Return instructions and address will be provided after your request is approved.

Yes, all transactions are encrypted and processed through a secure gateway.

Please check if your card has sufficient funds or contact your bank.

Yes, installment options are available on checkout through our finance partners.

No, currently only one payment method per transaction is supported.

No, we do not charge additional payment processing fees.

Unfortunately, payment methods cannot be changed once an order is placed.

We do not store credit card information directly on our servers.

Yes, if you have store credit, you can apply it at checkout.

Enter your gift card code during checkout in the payment section.

Click “Forgot Password” on the login page to reset it.

Go to your account settings and click on "Edit Profile".

Yes, we use SSL encryption and comply with all data protection regulations.

Please contact support to request account deletion.

Yes, login with Google or Facebook is supported.

Login and navigate to “My Orders” to view your order history.

Having an account allows you to track orders and access exclusive offers.

We recommend maintaining one account for better management and service.

Go to your profile settings and select “Change Password”.

Yes, we only deal with verified suppliers and original brands.

The product page will show availability. Out-of-stock items cannot be added to cart.

Yes, contact us with your request and we’ll try to source it.

Yes, size charts are available on applicable product pages.

We strive for accuracy, but colors may vary slightly due to screen differences.

Yes, most items come with a manufacturer’s warranty. Details are on the product page.

Refer to the product description or contact us for user guides.

For certain categories like electronics, we offer optional installation services.

Contact us immediately and we’ll arrange for the missing parts to be sent.

Only one discount code can be used per order.

Make sure it hasn’t expired and meets the minimum order value.

Visit our “Deals” section or subscribe to our newsletter.

Yes, sign up for an account and get a 10% discount on your first order.

Some exclusions may apply. Check terms before using.

Yes, unless otherwise specified, most coupons are shareable.

Yes, we run promotions during holidays and clearance events.

We release new deals every week. Stay subscribed to stay updated.

Most codes are valid on non-sale items only unless stated.

Yes, you must be logged in to save or view your wishlist.

Yes, you can share a link to your wishlist via email or social media.

There’s no limit on the number of items you can add to your wishlist.

Yes, wishlist does not reserve stock. Check availability before purchase.

Yes, click “Add to Cart” directly from your wishlist.

Yes, unless you choose to share it.

Wishlist items remain saved until you remove them.

Currently, only one wishlist per account is supported.

Yes, enable notifications in your account settings.

Go to your account orders and select “Retry Payment”.

Ensure your credentials are correct or reset your password.

Use the contact form and choose "Technical Issue" as the reason.

Check your spam folder or update your email in account settings.

Please try again after refreshing or contact support.

Yes, our site is fully responsive and mobile-friendly.

Currently, our services are web-based. Mobile apps are in development.

We support Chrome, Firefox, Safari, and Edge.

Yes, we use SSL encryption and comply with security best practices.

Our team is available Mon–Sat, 9:00 AM to 6:00 PM.

Yes, click the chat icon on the bottom-right corner of the page.

Currently, support is available in English.

Our headquarters are in Blantyre, Malawi.

Yes, call us at +265 123 456 789.

Yes, request a callback using our contact form.

We respond within 24 hours on business days.

Yes, check out our FAQ and Help Center for answers.

You can leave feedback using our feedback form or email.